Fraud Detection

SECURITY NOTES

Informed and alert consumers assist in the frontline of defense against payment fraud. Ciqpay and her partner card schemes (Mastercard, Visacard) will never send you an e-mail asking for confidential information such as account numbers, passwords, PIN numbers, credit card numbers or social security numbers.

Protect yourself from fraudulent e-mails (phishing) claiming to be from a credit card company, Ciqpay’s website or any other website for that matter. Delete unsolicited e-mail or SMS that asks for this type of personal information. If you suspect you’ve provided confidential information to a fraudulent site or individual, contact the customer service number on the back of your card or from your account statement. You can report e-mail fraud claiming to be from any of our partner card schemes by forwarding the suspicious message to: support@ciqpay.com.

Card Security Tips

Never write down your Personal Identification Number (PIN)–memorize it!
Never disclose PIN numbers to anyone.
When selecting a PIN, do not choose numbers and letters that can be easily identified. Avoid using initials, phone
numbers or birth dates.
Make sure you sign your card on the signature panel as soon as you receive it.
Make a record of card account numbers and telephone numbers for reporting lost or stolen cards. Keep this list in a safe place.
Make sure your card is returned after every purchase.
Never give card numbers over the phone, unless you have initiated the call.
Always verify the transaction amount before signing the sales receipt.
Always check sales vouchers to verify that the amount on the customer copy of the receipt matches the amount recorded on the merchant copy.
Know who has access to your cards.
Do not leave cards in the glove compartment of your car.
Report lost or stolen cards to Ciqpay immediately.
Report suspicious activities to Ciqpay support.
Do not use your card to make purchases online on websites you are not sure of its security.
Some of those websites do not require your PIN for payments to be made from your account.
Where it is a fraudulent website, your card details can be used to make purchases online.
Enrol for VbyV so as to minimize the risks of being defrauded.
Your card is as important as your PIN.

Online Security Tips

Register for Verified by Visa if you use a Vpay or Visa card..
Keep user names and passwords secret.
Use the latest version of your browser’s software and check to be sure your computer’s operating system software is up to date.
Use only secure Internet browsers that allow secure transmission of data. Identify security clues such as the ‘closed lock’ icon at the bottom of the browser or a URL that begins with https://. These signs indicate that only you and the merchant can view payment information.
Only give card details when you initiate a purchase.
Keep a record of transactions and review monthly statements thoroughly.
Before making a purchase, check the site’s delivery and return policies to ensure that items can be returned if they are not in satisfactory condition.
Never respond to an e-mail request for personal or account information, even if appears to be from a trusted source.

ATM Security Tips

Be mindful of your surroundings-if the machine is poorly lit or in a secluded area, use another ATM.
Lock car doors and roll up windows when using drive-through ATMs.
Do not leave keys or valuables in the car when using an ATM.
Have your card ready to avoid having to go through your purse or wallet.
Make sure that no one nearby can view your PIN or transaction amount.
Do not count cash while standing at an ATM-put your cash, card, and receipt away immediately.
After completing an ATM transaction, remember to take your card and transaction record-do not leave your receipt behind. Check it against your monthly statements.
If your card becomes stuck inside an ATM machine, be suspicious of anyone offering their help, even if they appear to be Ciqpay security officer. Do not accept help from strangers.
Do not ask strangers to help you make withdrawals with your card.
Do not give your PIN to a stranger to assist you.
Protect your card and PIN.

Scam Mail Fraud

Did you receive an email asking you for your token, PIN or Ciqpay login details? Do not respond to the mail as Ciqpay will not ask you for such confidential information. Instead forward the mail to our contact centre email address support@ciqpay.com

Be Security Conscious

Confirm account balance from an ATM or Ciqpay when you receive a credit alert before releasing goods
Do not respond to any mail requesting for your personal details like Account number, Card details, Token, PIN, etc.
Ciqpay will not request such personal information from you either via mail or phone call.

Internet Access Websites

Please be informed that fraudsters can gain access to your email account and therefore, have access to your sensitive and confidential information.

They can do this by requesting you to update your personal Ciqpay details through several means, including

Claiming that Ciqpay has launched a new and secure online company site
The process is in line with the new Global cashless policy
The customers will not be able to log on to their online company site if they do not migrate to the new one
They are instructed to click on a link in the email
They are asked to provide their username, password and a token code
They emphasize that it is mandatory to enter the token code and most times it is written in CAPITAL letters